Senior Control and Quality Analyst - Defined Benefits

Join to apply for the Senior Control and Quality Analyst - Defined Benefits role at Legal & General.

Legal & General (L&G) is a leading UK financial services group and major global investor. We’ve been safeguarding people’s financial futures since 1836, striving to build a better society while improving lives and creating value for shareholders. We are one of the world’s largest asset managers with powerful asset origination capabilities. Our Institutional Retirement business looks after around 700,000 institutional customers with a retirement annuity book of £86.1 billion.

We’re looking for a Senior Control and Quality Analyst to join our Continuous Improvement team. In this role, you’ll play a key part in maintaining high standards of quality and risk management across our processes, ensuring excellent customer outcomes and supporting operational excellence. You’ll use your technical knowledge of Defined Benefit pensions to provide assurance, coaching, and continuous improvement initiatives.

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• Undertake control testing and quality assurance assessments across processes and individual performance
  
• Provide coaching and feedback to team managers and members based on QA results
  
• Analyse QA performance and customer data to identify training gaps and improvement opportunities
  
• Review and adapt QA strategies to maintain high standards of risk management and control performance
  
• Test and document processes to ensure consistency and compliance with UK PRT requirements
  
• Maintain accurate audit trails and produce data-driven recommendations for performance improvement
  
• Support less experienced team members with training and guidance on new processes
  
• Keep internal customers and third parties updated to ensure excellent customer outcomes
  

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• Strong understanding of Defined Benefit pensions and PRT products and processes
  
• Knowledge of relevant legislation including GDPR, Money Laundering, Complaints, and Treating Customers Fairly
  
• Familiarity with risk, control, audit, and assurance practices
  
• Ability to manage tight deadlines and prioritise effectively
  
• Excellent written and verbal communication skills
  
• Customer‑focused approach with a commitment to improving service and outcomes
  
• Analytical mindset with attention to detail and accuracy
  
• Collaborative team player who can coach and support others
  

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• Opportunity to participate in our annual, performance‑related bonus plan and valuable share schemes
  
• Generous pension contribution
  
• Life assurance
  
• Healthcare plan (permanent employees only)
  
• At least 25 days holiday, plus public holidays; 26 days after 2 years’ service. Option to buy and sell holiday
  
• Competitive family leave
  
• Participation in our electric car scheme (tax‑efficient salary sacrifice, permanent employees only)
  
• Various discounts on our products and at high‑street stores and online
  
• Well‑designed workspaces promoting collaboration and wellbeing
  

At L&G, we believe it’s possible to generate positive returns today while helping to build a better future for all. If you join us, you’ll be part of a welcoming, inclusive culture with opportunities to collaborate with diverse backgrounds. We support flexible working options, including part‑time, term‑time and job shares.

It doesn’t matter if you don’t meet every single criterion. Think about what you excel at and what else you can bring in terms of strengths, potential and connection to our purpose.