Service Desk Engineer (2nd Level)

Role: Service Desk Analyst
Location: Chesham, UK
Schedule: Onsite 3 days per week.

Key Qualifications-

Reporting relationship

This position reports to the Service Desk Lead

Core technologies and skills preferred for this role:

Ability to support core technologies. These technologies include but are not limited to- Microsoft Server all versions, Microsoft SQL, Microsoft Exchange, Microsoft Remote Desktop and RDApp infrastructure, VMware, Hyper V, Cisco, Citrix, Azure, Microsoft 365, Microsoft
Intune, HPE and Dell technologies, SonicWall, WatchGuard and Draytek technologies, Veeam, Adobe, Fortinet, Juniper

Key duties of role-

Description of the main duties

• The position of Service Desk Analyst involves assisting with the smooth running of the service desk and supporting clients
  
• The role will provide expert and highly personable support to many clients across varied cutting edge and legacy technologies. The role is not field based
  
• Working with Microsoft and major vendor technologies - with PCs, laptops, servers, peripherals and networks both in terms of hardware and software
  
• Working with the Service Desk Management team, logging and categorising tickets and escalating cases where needed
  
• Monitoring service desk ticket flow and ensuring correct priorities are assigned for all tickets
  
• Reviewing case responses from clients and ensuring timely responses from our team, and ensuring good communication with customers maintained throughout
  
• Working with the workshop and admin teams, ensuring that the hardware status and location can be traced via the service desk
  
• Deputise for the Service Desk Management team
  
• Working with Microsoft and our major vendor technologies - with client systems, appware, servers, peripherals and networks
  
• The job role is fast paced and the environment is dynamic, friendly and supportive
  
• The candidate must be capable of multitasking and be prepared to adjust the work priorities to meet clients' needs at short notice
  
• Candidates must present well and must speak and communicate clearly as they will be acting as ambassadors for the Company, communicating with all levels of staff within clients' companies up to and including board level
  
  If interested feel free to share your CV and I will get in touch with you.
  
  GCS is acting as an Employment Agency in relation to this vacancy