Customer Service Advisor

Customer Service
£12.60 per hour (£26,208 pa) - Overtime available (£18.90)
Hours of work: training 9:00-4:30pm (after training between 7:00am-7:00pm)
Location: Wakefield WF1

• You will be required to undergo various high level security checks/clearances.
  
• You need to be able to provide proof of work in UK for last 5 years - to be eligible
  Do You have First Class customer service skills?
  Do you genuinely like helping customers?
  Do you have solid IT skills?
  If so, we would like to hear from you!
  Key Accountabilities
  
• Develops an understanding of customer’s query and service requirements to enable the delivery of a first class service.
  
• Log all the details of the call when resolving routine customer enquiries ensuring processes/systems are followed.
  
• Listening to and understanding basic customer problems asking relevant questions to resolve typically known problems within required timescales.
  
• Escalates issues as necessary to deliver required service level and meet or exceed customer expectation
  
• To be a team player and be viewed by colleagues as a helpful and effective member of the team.
  For the role you will be able to demonstrate:
  
• Experience in Customer Service
  
• Excellent communication skills both written and verbal
  
• Excellent administrative skills
  
• Previous Customer services experience
  
• A positive can do approach
  
• Ability to work well in a team and independently
  Benefits:
  
• Additional leave
  
• Casual dress
  
• Company events
  
• Company pension
  
• On-site FREEparking
  
• Overtime available
  Schedule:
  
• 8 hour shift
  
• Day shift
  
• Monday to Friday
  
• Overtime