Customer Experience Advisor

Customer Experience Advisor
Location: Aldershot – On-site role
Contract: Permanent, Full Time
Salary: £25,000 – £27,500 depending on experience

The Role

Are you someone who genuinely cares about others, enjoys solving problems, and thrives in a role where no two days are the same? Whether you’re a school leaver eager to start your career or an experienced professional looking for a more meaningful path, we’re looking for people just like you to join us as a Customer Experience Advisor.

In this role, you'll be at the heart of what we do—helping families, resolving queries, and ensuring their voices are heard. You’ll work closely with partners and key stakeholders to make sure every enquiry is managed smoothly and effectively, from first contact through to resolution.

From investigating concerns and managing emergencies during working hours, to taking ownership of complex cases, your goal will be to deliver a service that goes above and beyond expectations. You’ll be the calm, reassuring voice at the end of the phone or email inbox—someone who listens carefully, understands the issue, and follows through with the right solution.

What You’ll Bring

A genuine desire to help people, with empathy and patience at your core
Strong communication skills and confidence in dealing with a variety of situations
Good organisational skills and the ability to juggle multiple tasks effectively
Confidence using systems and technology to log, track, and resolve queries
A proactive and solution-focused mindsetWhat Makes This Role Stand Out

This isn’t just a job—it’s the opportunity to grow and build a meaningful career. We offer clear development pathways including professional qualifications, apprenticeships, and leadership training, all supported by a dedicated and approachable management team.

Whether you’re just beginning your career or building on existing experience, you’ll be supported, challenged, and given every opportunity to reach your full potential.

What We Offer

Competitive salary of £25,000–£27,500 DOE
Ongoing training and development opportunities
Supportive management and a clear career pathway
A people-focused culture where your contribution is truly valuedApply now and bring your energy, empathy, and ambition to a role where you can make a real difference every day