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3rd Line Network Specialist

Tower Hamlets
1 week ago
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Exponential-e

Want to be part of a leading British-owned tech company? Established in 2002, we are achieving year on year revenue growth and reinvesting 95% of our profits back into our people and technology.

Your new role:

  • Regular communication verbally and written with existing customers

  • Provide 3rd Line support for incoming customer support queries and escalations from the 2nd Line Service Desk

  • To take ownership and effectively manage support tickets for incidents, change and service requests

  • To plan and complete projects as assigned to you by the Head of 3rd Line Network Support.

  • Documentation of customer solutions – CMDB, Visio documentation, technical summary write up

  • To provide support and mentoring to 2nd Line engineers

  • On-call rota out of hours for high priority incidents

    What you’ll need to succeed:

  • Demonstrable knowledge at CCNP (ENT/DC/SP/SEC) or JNCIP-ENT level

  • In depth knowledge of configuring and troubleshooting network security devices/protocols

  • Advanced knowledge of layer 2 and 3 protocols

  • Experience using at least one of the following firewalls: Palo Alto, Fortigate Cisco ASA. This should include experience of configuring and troubleshooting access lists, NAT, IPSec and SSL VPNs.

  • Familiarity with Cloud products such as Azure / Amazon AWS

  • Experience working within a Managed Service Provider Environment.

    What we offer:

  • Involved in varied projects that make a positive impact on critical services on a local and national level:

  • Vibrant company culture with a wide range of events and social activities throughout the year

  • Range of employee initiatives on offer including the green team, DE&I society, employee forum, women’s network and culture club

  • Dedicated Learning and Development team and access to a range of training, courses and certification support

  • Comprehensive benefits including on-site cafe with free barista coffee, birthday leave, charity leave, vitality health cover and holiday purchase scheme to gain an extra 5 days leave

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