Digital Product Owner (Defined Pension Benefits)

Legal & General (L&G) is a leading UK financial services group and major global investor.

We've been safeguarding people's financial futures since 1836, and strive to build a better society, while improving the lives of our customers and creating value for shareholders.

We are one of the world's largest asset managers and provide powerful asset origination capabilities. Together, these underpin our retirement and protection solutions: we are an international player in pension risk transfer, in UK and US life insurance, and in UK workplace pensions and retirement income.

L&G Institutional Retirement looks after around 700,000 institutional customers who have their retirement benefits secured with us. Operating continuously in the UK market from our entrance in 1987, we are the UK's longest-running insurer.

Our Institutional Retirement business is the UK's longest-serving active bulk annuity provider.

Who we are

Institutional Retirement is the only insurer to have been operating continuously in the UK market from our entrance in 1987 to the present day. Our UK retirement annuity book stands at an estimated £86.1 billion at 31 December 2023.

Across our retail and institutional retirement businesses, we look after more than 1 million customers, around c.700,000 of whom are institutional customers who have had their retirement benefits secured with us.

Job Description

We're recruiting for a Digital Product Owner to join us.

The Digital product owner will lead our efforts in creating and enhancing digital interactions with our customers, both individual and institutions for defined benefit pension schemes. This role is pivotal in ensuring that our digital platforms provide a seamless, engaging, and personalised experience for our customers, whilst meeting the needs and expectations of Trustees and EBCs.

What you'll be doing:

• Defining and owning the digital product vision for DB member experience, aligning with the company's client services strategy and digital roadmap, and articulating product benefits to communicate value to users and stakeholders
• Visualising the product roadmap to guide development phases and planning piloting and release strategies for effective product launches
• Championing a member-first mindset, ensuring digital solutions are intuitive, accessible, and valuable to members
• Leading the development and continuous improvement of digital tools and platforms that support DB member journeys (e.g. onboarding, retirement planning, education, and benefit tracking)
• Applying design thinking to explore new concepts and solutions, facilitating product prototyping to validate ideas and gather early feedback
• Translating business and user needs into clear product requirements, user stories, and acceptance criteria, while prioritising and managing the product backlog, balancing member value, business impact, and technical feasibility
• Collaborating with internal stakeholders (including engineering, design, customer service, compliance, and client relationship managers) to ensure alignment and readiness for digital change, acting as the voice of the member in agile ceremonies and product discussions
• Working closely with UX/UI designers, engineers, and data analysts to deliver high-quality digital experiences, including monitoring product performance using analytics and member feedback to drive continuous improvement
• Ensuring Consumer Duty accountability by reviewing system or process changes that impact customer journeys with business stakeholders to assess their effect on customer outcomes
• Leading all matters related to employee management, ensuring consistent use of management discretion and adherence to Group policies and procedures, including the Partnership Agreement, to maximise business performance

Qualifications

Who we're looking for:

• Strong understanding of Defined Benefit pensions and member servicing models
• Familiarity with digital design principles, accessibility standards, and customer journey mapping
• Understanding of IT infrastructure systems and services in complex environments
• Proven experience as a Product Manager or product owner, ideally with a focus on digital member or customer experiences in financial services, pensions, or a related field
• Experience working in Agile delivery teams and using tools such as JIRA, Confluence, or similar
• Desirable: experience with data visualisation, personalisation, or digital self-service platforms
• Excellent communication and stakeholder management skills
• Ability to translate complex requirements into simple, user-focused solutions
• Ability to lead 2-3 teams in a matrix management structure
• Degree desirable but not essential with equivalent experience in relevant field (e.g. business, technology, pensions)
• Desirable: Product Owner Professional Scrum Product Owner (PSPO) or Certified Scrum Product Owner (CSPO) or relevant experience or SAFe Product Owner/ Product Manager (POPM)

Whatever your role, we reward performance and behaviour with a package that looks after all the things that are important to you. Here are some of the benefits we offer:

• The opportunity to participate in our annual, performance -related bonus plan and valuable share schemes
• Generous pension contribution
• Life assurance
• Healthcare Plan (permanent employees only)
• At least 25 days holiday, plus public holidays, 26 days after 2 years' service. There's also the option to buy and sell holiday
• Competitive family leave
• Participate in our electric car scheme, which offers employees the option to hire a brand-new electric car through tax efficient salary sacrifice (permanent employees only)
• There are the many discounts we offer – both for our own products and at a range of high street stores and online
• In 2023, some of our workspaces were redesigned. Our offices are great spaces to connect and collaborate and have your wellbeing at the heart

Additional Information

At L&G, we believe it's possible to generate positive returns today while helping to build a better future for all.

If you join us, you'll be part of a welcoming, inclusive culture, with opportunities to collaborate with people of diverse backgrounds, views, and experiences. Guided by leaders with integrity who care about your future and wellbeing. Empowered through initiatives which support people to develop their careers and excel.

We care passionately about outcomes rather than attendance and are therefore open to discussing all kinds of flexible working options including part-time, term-time and job shares. Although some roles have limited flexibility due to customer demand, we accommodate requests when we can.

It doesn't matter if you don't meet every single criterion in this advert. Instead, think about what you excel at and what else you can bring in terms of strengths, potential and connection to our purpose.