Pension Administrator, Senior Pension - DB, Defined Benefit

Pension Administrator - Senior Pension Administrator – DB, Defined Benefit
Permanent – 40 hours per week
Remote (100% WFH)
£27,000 to £42,500 (Depending on Experience) + Excellent Large Company Benefits
One of the UK’s leading Pensions firms with 600 schemes and 6 million members is looking to recruit Pension Administrators with experience of Defined Benefit schemes to join their expanding team. The positions are fully remote working from home.
Main Tasks & Responsibilities
Pension Administrator – DB, Defined Benefit
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* Check calculations and processes, completing all tasks in line with current work procedures.
* Support the team on complex casework, high value cases, and complaints.
* Control and enhance the quality of customer outputs to deliver an excellent customer experience
* Adapt to varying demands and workloads with a commitment to ensure tasks are completed to deadline whilst maintaining excellent levels of quality
* Work within set Key Performance Indicators and quality standards.
* Identify complaints at the earliest opportunity, take ownership of the problem, escalate where appropriate and undertake Route Cause Analysis. Implement effective correction action to prevent re-occurrence.
* Participate in and promote good team communication and share knowledge and expertise with other team members.
Essential Skills & Experience
Pension Adminis...