Pension Administrator, Senior Pension - DB, Defined Benefit

Pension Administrator - Senior Pension Administrator – DB, Defined Benefit
Permanent – 40 hours per week
Remote (100% WFH)
£27,000 to £42,500 (Depending on Experience) + Excellent Large Company Benefits
One of the UK’s leading Pensions firms with 600 schemes and 6 million members is looking to recruit Pension Administrators with experience of Defined Benefit schemes to join their expanding team. The positions are fully remote working from home.
Main Tasks & Responsibilities
Pension Administrator – DB, Defined Benefit
> Provide excellent customer service in line with procedural and Service Level requirements.
> Process Change of Address, Name, Gone Aways, Outstanding premium letters and provide Valuation, Quotation and Projections, General Policy Details, General Policy Amendments/ Corrections, Wakeup Packs/Ad-hoc Packs, Record Mismatch/Suspense corrections, dealing with Multiple Exception reports.
> Answer member queries, including via inbound calls, address their inquiries with accurate information, resolving issues to ensure satisfaction, and maintaining detailed records of interactions.
> Adhere to Quality Management Systems and comply with regulations and policies from the Company and relevant regulatory bodies.
> Take ownership of personal and performance development undertaking all relevant training courses, including Mandatory e-learning, to improve and retain pensions and internal...